Delivery Information

You must inspect goods thoroughly before signing for delivery. When signing for a delivery you accept that the goods have been received in good condition. If items are damaged on delivery you should not accept them and ask the courier to return them to Bathroom Experience. You should never sign a delivery as 'unchecked'. You must inform us of this within 24 hours of delivery.

The obligation is with you to check the delivery.  Claims for damages or lost items cannot be made once signed for.

If goods are ordered at the weekend or on a bank holiday, the order on the next working day and delivery dates will vary accordingly. If a delivery would normally fall due over the Christmas shutdown period, the delivery period may be extended to a later date. We endeavour to deliver all goods on time, however delays are possible so please do not book your plumber until goods have been safely received complete and in good condition.

Please see below for details on individual delivery zones and charges.

All UK Mainland orders under 15kg will be sent via DHL, deliveries are not made on weekends.  The cost of this service is £12.50.

Orders over 15kg use the following:

Orders over 15kg are charged delivery based on the postcode they are being delivered to, please see the details below to locate your postcode.

Congestion Charge Zone
Please note that if any products need to be delivered by us directly into the London Congestion Charge Zone that your order may be subject to a separate fee to cover this.  This only applies to deliveries we handle directly and we will contact you to confirm your order if this is the case.

For more information on the Congestion Charge map and times, please click here for the TFL website.

Delivery Zone 1 - Within M25 - £23

AL2, BR1, BR2, BR3, BR4, BR5, BR6, BR7, BR8, CM13, CM14, CM16, CR0, CR2, CR3, CR4, CR5, CR6, CR7, CR8, DA1, DA2, DA5, DA6, DA7, DA8, DA14, DA15, DA16, DA17, DA18, EC1, EC2, EC3, EC4, E1, E2, E3, E4, E5, E6, E7, E8, E9, E10, E11, E12, E13, E14, E15, E16, E17, E18, E1W, EN1, EN2, EN3, EN4, EN5, EN7, EN8, EN9, HA0, HA1, HA2, HA3, HA4, HA5, HA6, HA7, HA8, HA9, IG1, IG2, IG3, IG4, IG5, IG6, IG7, IG8, IG9, IG10, IG11, KT1, KT2, KT3, KT4, KT5, KT6, KT7, KT8, KT9, KT10, KT11, KT12, KT13, KT14, KT15, KT16, KT17, KT18, KT19, KT20, KT21, KT22, N1, N2, N3, N4, N5, N6, N7, N8, N9, N10, N11, N12, N13, N14, N15, N16, N17, N18, N19, N20, N21, N22, NW1, NW2, NW3, NW4, NW5, NW6, NW7, NW8, NW9, NW10, NW11, RH1, RH2, RH8, RH9, RM1, RM2, RM3, RM4, RM5, RM6, RM7, RM8, RM9, RM10, RM11, RM12, RM13, RM14, RM15, RM19, RM20, SE1, SE2, SE3, SE4, SE5, SE6,  SE7, SE8, SE9, SE10, SE11, SE12, SE13, SE14, SE15, SE16, SE17, SE18, SE19, SE20, SE21, SE22, SE23, SE24, SE25, SE26, SE27, SE28, SL0, SL9, SM1, SM2, SM3, SM4, SM5, SM6, SM7, SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW20, TN14, TN16, TW1, TW2, TW3, TW4, TW5, TW6, TW7, TW8, TW9, TW10, TW11, TW12, TW13, TW14, TW15, TW16, TW17, TW18, TW19, TW20, UB1, UB2, UB3, UB4, UB5, UB6, UB7, UB8, UB9, UB10, UB11, WC1, WC2, W1, W2, W3, W4, W5, W6, W7, W8, W9, W10, W11, W12, W13, W14, WD2, WD3, WD4, WD5, WD6, WD7, WD17, WD18, WD19, WD23, WD24, WD25.

Delivery Zone 2 - £36

AL, BN, SL1, SL2, SL3, SL4, SL5, SL6, SL7, SL8, TN.

Delivery Zone 3 - £45

B, BA, BB, BH, BS, BD, BL, CB, CF, CH, CM, CO, CV, DE, DH, DL, DN, DT, DY, FY, GL, GU, HD, HG, HP, HR, HU, IP, L, LD, LE, LN, LS, LU, M, ME, MK, NE, NN, NP, NR, OX, PE, PR,PO, RG, SG, SL, SN, SO, SP, SR, SS, ST, TA, TF, TS, W, WA, WF, WS, WV, YO.

Delivery Zone 4 - £55

CA, DG, EH, EX, FK, G, KA, KY, LA, LL, ML, PA 1-18, PL, SA, SY, TD, TQ, TR.

Delivery Zone 5 - £92

AB, DD, IV, KW, PA 19+, PH.

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within two working days of receipt (48-hours)

If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

Returns and Exchanges

You may cancel your order at any time between the day the order is placed and the end of the 7th working day following the day on which your goods are received. Please note that when returning rejected goods, the package and contents must be in perfect condition. You must inform us by phone, email, fax or in writing of your wish to cancel. You must contact us for advice on safely returning goods. You are responsible for the cost of returning the goods safely and in original condition. We may accept goods made unsalable due to damaged packaging, though this is at our discretion and is subject to a 10% repackaging cost. Some items are also subject to a re-stocking fee, based on what is charged to us by our suppliers.  Please contact us prior to returning goods, or contact us before ordering.

We will refund your money within 30 days of receipt of the goods, less any delivery costs incurred (if any). Returns outside this period will not be accepted. These cancellation terms do not apply to goods that are special order items, goods made to your specification, customised goods or goods purchased instore. 

All returns are tested. We will replace the goods or give a full refund including reasonable return costs when the fault is confirmed. If no fault is found the return may be refused.

Customer Satisfaction

We want you to be entirely satisfied with every purchase made from Bathroom Experience and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract);

• Please contact us within 7 working days from the day after the delivery day.
• Contact us via phone, email, fax or in writing.
• Return it to us with the products original packaging and labels within 30 days of receipt.
• All goods to be in a new and unused condition together with a copy of your original receipt.
• We recommend that all items returned to us to be sent with insurance paid as a minimum and require a signature.
• If you feel the goods are faulty please contact us immediately to resolve the matter, the above conditions also apply.
• Full returns address with telephone number and email address.